Coronavirus update

You're here: Home » Coronavirus update

In line with government guidelines, we have once again closed our offices at 51 Old Steyne and implemented our plans for remote working, allowing us to remain fully operational.

We do not anticipate any interruption to our service as all remote staff have access to email and calls to their direct line will be diverted to their mobile. Post will be collected from our offices daily. Senior management will have as much input in day-to-day affairs as they would do normally.

Telephone calls to our switchboard will be diverted where possible. For general enquiries, please continue to email [email protected] or call 01273 321123 to leave a message, which will be forwarded to the relevant person.

Heads of Department can be contacted as follows:

Property Management – David Renaut T: 01273 267203 E: [email protected]
Professional Services – Mark Deacon T: 01273 267202 E: [email protected]
Commercial Agency – Nick Mills T: 01273 267260 E: [email protected]

Email addresses for other members of staff can be found on our Meet our team page.

 

Although the Government has stated that the property market will remain open throughout this lockdown period, due to the sharp rise in infection rates, we have decided not to carry out internal inspections of properties unless it is urgent or safe to do so. Any requests for internal inspections will be considered on a case-by-case basis and will involve pre-screening questions. Staff will be provided with the relevant protective equipment.

If deemed safe, external inspections and major works will continue, with risk assessments being carried out by our surveyors in advance.

As agents, we shall play our part in reducing the spread of the virus by following the relevant advice on how to safely conduct any viewings, inspections or surveys. The processes for these will be guided by our industry bodies, ARMA and RICS. Tradespeople are still allowed to enter properties to carry out repairs and, if happy to do so, can collect keys from 51 Old Steyne by prior arrangement with the relevant Property Manager.

We shall continue to use a range of communication tools and technology to ensure that our business operations run smoothly. These include secure online video conferencing using Zoom, virtual appointments and the use of WhatsApp in addition to email.

If you have any queries or concerns, please do not hesitate to get in touch with your usual contact. As and when the situation changes, we will update this website and our social media accounts. The health and wellbeing of our clients and employees remain our priority and we shall continue to follow the latest advice from the National Institute for Health Protection.

We apologise for any inconvenience the temporary closure of our office may cause. We wish you all well and look forward to resuming business in person as soon as it is safe to do so.