Coronavirus update

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In line with the latest Government guidance, and to ensure the safety of our clients and staff, we are now operating entirely remotely. Our offices at 51 Old Steyne are closed until further notice.

We are well prepared for our business to remain operational in a remote environment. Our staff have been provided with the equipment they need to deliver the excellent service you are used to receiving from us. The networks we have in place will ensure that senior management have as much input in day-to-day affairs as they would normally.

Depending on your preference, we shall use a variety of methods to remain in contact with you. These include email, telephone calls, WhatsApp, FaceTime and Zoom (an easy-to-use online video calling platform).

Emails will be answered by your usual contact or another qualified member of the team. For general enquiries, please continue to email [email protected].

Direct landlines will be diverted to mobiles, where possible. Telephone calls to our switchboard will be diverted to voicemail. Messages will be constantly monitored and distributed appropriately.

If you need to post any documents, please note that we shall be collecting mail twice a week from our office premises. However, we would ask that you correspond by email, where possible, to avoid any delay.

Like many other businesses, we have had to suddenly alter the way we work and trial new methods. The current situation may impact our ability to respond promptly to communications but rest assured that all matters will be addressed as soon as practical.

We shall continue to publish updated information on our website and will follow the latest advice from Public Health England.

We wish you all the best and hope that everyone is able to stay safe and healthy.

 

MY SERVICE CHARGE IS DUE BUT I CAN’T AFFORD TO PAY IT. WHAT SHOULD I DO?

The current Covid-19 crisis is something which is having a huge impact on the financial stability of households and businesses across the country and indeed the wider world, and we are very aware of the knock-on effect this is having on some people’s ability to keep up with the normal costs of living.

Those leaseholders or tenants who cannot afford to pay rents or service charges as a result of the current crisis should write to us to explain how their situation has changed and the challenges they now face. We will then discuss individual cases with our clients and respond individually to confirm any options that may be open to you at this time. Please rest assured that any personal information provided in support of your request will be treated in the strictest confidence.