Property management

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A comprehensive property management service

Property Management is the cornerstone of our business. At Graves Son & Pilcher, we manage all types of property – estates, large apartment blocks, small converted buildings, shops, offices and mixed developments.

We currently have over 2,500 units in our portfolio. Acting for a diverse range of clients from individual freeholders and Right to Manage companies to investors, developers and corporate owners, we manage buildings in Brighton, Hove and beyond. Our residential portfolio includes iconic seafront properties such as the Van Alen Building and more conventional style blocks such as Furze Hill Court and Hove Manor.

With 120 years of experience and a highly skilled team, we provide a comprehensive and efficient service, guiding you through your management responsibilities. Graves Son & Pilcher are regulated by ARMA and RICS, so rest assured that both your asset and your reputation are in safe hands.

Our property management services

Why choose Graves Son & Pilcher?

Designated Property Manager – We assign you an experienced manager with a genuine appreciation for your property. Our team are renowned for their excellent communication and problem solving skills.

Highly trained - Our staff are members of professional bodies including the Institute of Residential Property Management (IRPM), the Royal Institution of Chartered Surveyors (RICS) and the Association of Accounting Technicians (AAT), guaranteeing a high quality service.

Efficient accounting – Through careful budgeting, forward planning and controlled spending of service charge funds, we ensure that there is always money in your account to carry out works.

Competitive fees - Our management fees are very competitive. We believe in financial transparency, meaning a simple fee structure with no hidden charges.

Trusted contractors – We have a network of skilled and reliable tradespeople, who handle all aspects of property maintenance and repair at very reasonable rates. We have no financial connection with any contractor and do not accept any commission from them.

Proven track record – Established in 1897, we pride ourselves on building long term relationships. Some of our most prestigious contracts have been with us for generations.

Multidisciplinary – Our Property Managers work closely with our Professional Services team, Commercial and Residential Agencies, affiliated Chartered Surveyors and Insurance Brokers.

Strictly regulated – As members of both ARMA and RICS, we adhere to industry standards and follow strict codes of conduct, which are independently audited by professional bodies.

“Graves Son & Pilcher have managed Gainsborough House since December 2008 and we have found them to be effective and efficient. We have been particularly impressed by their assignment of a dedicated Property Manager, who has become familiar with the block and has been very responsive in resolving maintenance issues raised and in sourcing and managing local contractors for major works. Equally the Accounts department provides good service and support in the management of Service Charges and other accounts.”
Phil Channon (Gainsborough House)

The importance of ARMA, RICS and IRPM

There are a number of agents offering leasehold property management in Brighton but only three who are fully accredited by industry regulators and able to assure you that your money is safe and being handled correctly. Our voluntary ARMA (Association of Residential Managing Agents) membership guarantees the protection of service charge funds and a superior level of service. ARMA-Q is a mark of industry best practice and a badge of honour.

RICS (Royal Institution of Chartered Surveyors) membership is an assurance of impartial, expert advice. As an RICS regulated firm, Graves Son & Pilcher acts in your interests, following a strict code of conduct, which includes having professional indemnity insurance in place. When last audited by RICS, our firm was declared to be “Outstanding”.

IRPM (Institute of Residential Property Management) membership means that individual members of our team are striving for excellence in all areas of property management. By regularly attending courses, they improve their skills and keep up-to-date with legislation so that they can advise you in all property related matters.

Membership of these three bodies demonstrates Graves Son & Pilcher’s commitment to professional expertise when dealing with both freeholders and leaseholders.

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