Residential management

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Our residential block management service

As one of the largest providers of leasehold management services in the city, we deal with all types of property from modern purpose-built blocks to listed period conversions. The majority of clients come to us through personal recommendation, knowing that we will take care of their property as if it were our own.

Once duty of care has been transferred to Graves Son & Pilcher, we maintain and protect your asset, ensuring the security and comfort of your tenants. Our service includes:

  • Collecting service charges and ground rent
  • Setting budgets, managing funds and recovering debt
  • Timely and accurate financial reporting
  • Ensuring health, safety and fire risk compliance
  • Planning and overseeing major works
  • Dealing with leaseholder enquiries
  • Regular visits and site inspections
  • Attending board meetings and AGMs
  • Handling routine and emergency repairs
  • Managing service contracts eg. lifts, heating, water
  • Supervising staff eg. cleaners, caretakers, gardeners
  • Resolving neighbourhood issues
  • Reviewing contractor performance and rates
  • Organising building and other insurances
  • Advising on lease interpretation and any breaches
  • Arranging Notices of Transfer, Assent and Charge
  • Keeping clients informed of new legislation

The way we work

At Graves Son & Pilcher, we don’t believe in a “one size fits all” approach. All buildings are different: requiring different works, different service charges and different levels of attention.

We offer a very bespoke service, delivered by dedicated property professionals, who are much more than administrators. Well-organised, responsive and considerate, they provide clients with a single point of contact and are able to draw on the specialist knowledge of colleagues in other departments when required. Personal service is part of our company ethos, which is why at the start of your contract, we schedule regular visits to your property.

Our Property Managers and accounting staff work together in the same building to provide a seamless service. Our in-house accounts team uses industry-leading software to ensure the secure and efficient management of client funds.

The role of a Property Manager is pivotal, acting as guardian of your property but with a duty to keep leaseholders happy. Our aim is for landlords to enjoy peace of mind and for residents to enjoy their home, feeling proud of where they live. We are contractually obliged to manage each block according to the lease and to UK legislation, which is not always appreciated by tenants. We therefore employ Property Managers who are not just knowledgeable but also confident and diplomatic.  

Our residential management services

How easy is it to switch agents?

Are you frustrated with your current Managing Agent? If you are unhappy with the service you are receiving – poor communication, lack of transparency, constantly increasing service charges – consider changing to a new firm. 

With Graves Son & Pilcher to guide you through the transition, the process can be quick and easy. Once you have served notice, our Operations Manager will liaise with your previous agent to obtain the necessary documentation and arrange for the transfer of funds. We will analyse your accounts to advise on future expenditure, identifying areas of cost savings. We will also visit your block together with one of our Chartered Building Surveyors to assess the need for any building works.

When a new contract has been signed, your dedicated Property Manager will notify residents on your behalf. With a full understanding of your needs, they will manage both the day-to-day and the unexpected, endeavouring to provide a far superior service than your current agent.

For a stress-free transfer and a truly professional agent, contact Graves Son & Pilcher

“In addition to managing the day-to-day maintenance of our estate, there is the requirement to ensure the management company meets its statutory health & safety legal needs and Graves Son & Pilcher are instrumental in this. They also ensure the financial aspects of the management company are budgeted, collected and accounted for with professionalism. We are highly satisfied with how GS&P are working with us and would have no hesitation in recommending them as managing agents in similar setups to our own.”
Trevor Benford (Chair, The Belvederes)

RTM – Right to Manage

Another option open to dissatisfied leaseholders is to establish a Right to Manage (RTM) company. As a result of legislation introduced through the Commonhold and Leasehold Reform Act 2002, leaseholders can take over the management of their property from the freeholder or replace a poor management company. They do not have to obtain a court order to exercise this right or provide proof of mismanagement.

However, a number of criteria must be met to form an RTM. Most importantly, at least 50% of the flat owners must be in agreement. It is not a decision that should be taken lightly as block management is a complex process, hence why specialist companies exist.

Graves Son & Pilcher can act as the RTM’s new agent, relieving the Directors of the pressure and responsibility of managing the property and complying with the intricacies of leasehold law.

For free, no obligation advice on forming an RTM, contact us.